Hi Paul,
As we stated in our multiple emails back and forth with you about this matter when you first received the seatbelt sleeves - you ordered 'Tan', not Brown. We sent you the items you ordered. We are very sorry that you are not happy with the color but our product images are not outdated and nowhere in our description does it say that the item is 'Brown' which is what you kept telling us you thought you were getting 'based on the product pictures'.
I would like to note for any potential customers reading this - the first image (with white background) attached by the customer, is our product image - and the second image (with blue background) is the image you took of the item you received. Background color, lighting and using a flash all make a difference on how the item may appear but they are indeed the same product and same color.
Additionally, we did offer to send you a return shipping label and refund you the cost of the sleeves, minus the original shipping charge (per our Return Policy). We even sent you a reminder of our Return Policy being 14-days after receipt of the item(s) and that the deadline was coming up so you could ask for the return label if that is what you wanted. You never replied.
We strive to make our customers happy - we're very sorry that you are one of very few who have not been satisfied with our product and customer service.